There is no password. Enter your email and we send a six-digit code that is valid for fifteen minutes. If it does not arrive, check spam and confirm you used the address you signed up with.

Support

Get help with your removals

Q: How long do removals take?

It varies by broker. Some remove listings within a few days of a request; others take longer, sometimes several weeks. Some brokers require an email confirmation, which we handle for you. Every removal's status is tracked in your dashboard.

Q: My data came back. What now?

Brokers re-add records from fresh sources, so listings do reappear. On paid plans we run a full scan every month and re-file eligible removal requests anywhere your data has returned. It is ongoing work rather than a one-time fix.

Q: Can I cancel anytime?

Yes. Cancel any time from Settings, with no fees or penalties. Your access continues through the end of the billing period, and your removal history stays in your account.

Most questions are about timing, or about a listing that came back. Both are answered below. If your question is about your own account, your dashboard will usually have a more specific answer than this page can.

Start in the right place

These four cover almost everything people write in about.

Check on a removal Your dashboard shows the status of every site we have filed against, and what is waiting on someone. Billing and your plan Change plan, update a card, or cancel. All of it lives in Settings, and cancelling takes one click. Remove something yourself Step-by-step opt-out instructions for the sites we see most, kept current and free to use. Talk to a person For anything specific to your account, or anything below that did not answer it.

Questions we get most

How long do removals take?

It varies by site. Some remove a listing within a few days of a request; others take several weeks. A few require an email confirmation before they will act, which we handle for you. Rather than guess, check your removals list — every site we have filed against carries its own status.

My data came back. What now?

Nothing has gone wrong. Brokers rebuild records from fresh sources, so listings do reappear. On a paid plan we run a full scan every month and re-file wherever your data has returned. That recurring pass is the reason removal is a subscription rather than a one-off.

A site is asking me to verify my identity

Some brokers will only accept a removal request from the person named in the listing, and no authorized agent can stand in. When that happens the item shows up under Needs you with the exact steps for that site. It is usually a short form or a reply to an email.

How do I sign in?

There is no password. Enter your email and we send a six-digit code, good for fifteen minutes. If it has not arrived after a minute, check spam and confirm you used the address you signed up with — a second address is the usual explanation for an account that looks empty.

Can I cancel anytime?

Yes, from Settings, with no fees or penalties. Access continues to the end of the billing period, and your removal history stays in your account. Removals already completed are not reversed by cancelling.

What do you do with the details I give you?

They are used to find your listings and to file removals, and for nothing else. We do not sell them. The specifics of how they are stored and who can reach them are on Security & trust.

Still stuck?

Write to us with your account email and what you are seeing. Anything tied to a specific listing is quicker to sort out if you include the site name.