A real person for the cases automation can't handle.
Automation clears most brokers on its own. A few cases need human judgment: a broker that won't process a verified request, a takedown for a news article, a new site that surfaced after a leak. Your specialist handles those. Included with every paid plan.
Run my free exposure scan →Where automation falls short
Automated removal handles most brokers on its own. A handful of cases per account still need a person, and the point is making sure they get one.
Brokers that ignore standard requests
Most brokers process a verified, CCPA-cited request within their legal window. A few stall, dispute it, or invent identity checks. Those need a person pushing back by email, phone, or formal complaint.
Custom takedown requests
Old news articles, archive snapshots, and defunct forums sometimes hold personal information that brokers re-aggregate. Each needs a custom approach, often a direct email to an editor.
Emerging exposures
A breach exposes you in a new dataset. A new broker site launches. A podcast clip surfaces on a new aggregator. Automation covers what's already mapped; new exposures need someone to catch and respond.
Post-incident recovery
After doxxing, swatting, or identity theft, recovery blends broker removal with coordination across law enforcement, platforms, and hosting providers. A person leads that work.
How the concierge works in practice
Email your specialist
Email your specialist directly. No tickets, no queue, no bots. They keep the full context on your account, so you never re-explain it. We reply quickly.
The right approach per case
A broker stall gets a formal escalation. A news-article takedown gets careful outreach to the editor. A new exposure gets real research on the source. Whatever the case needs.
A written record
Every case gets a written record of what was tried and what worked. Useful for your own files, and if the exposure ever returns.
Lessons feed back in
When the specialist finds a new exposure type or broker pattern, it feeds back into our automated removal. Today's edge case becomes tomorrow's routine one.
What concierge is and isn't
Real person, real experience
The specialist is an actual person with privacy-removal experience, not a chatbot or a tier-1 support queue. They know how brokers operate and how the relevant privacy laws work.
Async by design
This is async, not live chat. That gives your specialist room to actually work the case: research, outreach, drafting. Replies aren't instant, but they're substantive.
Included on every paid plan
No upsell, no tier gate. Standard concierge access comes with every paid Delist plan. Higher tiers get faster turnaround and more proactive outreach.
Not legal counsel
Your specialist isn't your attorney. For anything that needs legal representation, like litigation or custody, we point you to attorney resources. Concierge handles the privacy work, not legal strategy.
Included on every paid plan
Run a free scan to see what's exposed. Concierge access starts the moment you upgrade.
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