A real person for the cases automation can't handle.
Automation handles most of the broker layer well. Some cases need human judgment — a stubborn broker that won't process a verified request, a takedown for a news article that crossed a line, a brand-new broker that surfaced after a major leak. The concierge specialist handles those. Included with every paid plan.
Run my free exposure scan →Where automation falls short
Automated removal works well at the scale of the broker layer. A handful of cases per account need human attention; the trick is making sure those cases actually get it.
Brokers that ignore standard requests
Most brokers process a verified-sender CCPA-cited request within their statutory window. A small percentage stall, dispute incorrectly, or invent identity-verification hurdles. These cases need a human pushing back through email, phone, or formal complaint.
Custom takedown requests
Old news articles, archive.org snapshots, defunct community forums, and similar non-broker sources sometimes hold personal data that brokers re-aggregate. Each requires a custom approach, often a real-person email to a real-person editor.
Emerging exposures
A breach exposes you in a new dataset. A new broker site launches. A clip from a podcast you did goes viral and surfaces on a new aggregator. Automation handles the known map; emerging exposures need someone to spot and respond.
Post-incident recovery
If you've been doxxed, swatted, or had identity-theft incidents, the privacy recovery work blends broker removal with situational coordination: working with law enforcement, with platforms, with hosting providers. Human-led.
How the concierge works in practice
Inbox channel
Email your specialist directly. No tickets, no queue, no chatbots. Reply turnaround is hours during business days, not days. The specialist holds context on your account.
Issue-specific approach
For broker stalls, formal escalation paths. For news-article takedowns, careful outreach to editorial. For emerging exposures, real research on the source. Whatever the case needs.
Outcome documentation
Every case gets a written record of what was attempted and what worked. Helpful for your own records and for any future re-occurrence.
Pattern-feeds-the-platform
When the specialist encounters a new exposure type or a new broker pattern, the lessons feed back into the automated layer. Today's edge case becomes tomorrow's automated removal.
What concierge is and isn't
Real human, real expertise
The specialist is an actual person with privacy-removal experience. Not a chatbot, not a tier-1 support queue. They know the broker landscape and have working knowledge of the legal frameworks.
Async by design
Response times are hours during business days, not real-time chat. Async lets the specialist do real work on your case — research, outreach, drafting — rather than triaging interruptions.
Included on every paid plan
No tier-gated upcharges. Standard concierge access comes with every paid Delist subscription. Higher-tier plans get expedited turnaround and more frequent proactive outreach.
Not legal counsel
The specialist isn't your attorney. For matters requiring actual legal representation (ongoing litigation, custody issues, etc.), we refer to attorney resources. The concierge handles the privacy operations side, not the legal-strategy side.
Included on every paid plan
Free scan to see what's exposed. Concierge access activates the moment you upgrade.
Start your free exposure scan →