My information was removed, but Google still shows it

If personal data still appears on Google after a removal attempt, check the exact source URL and the request's status and scope. A source change, a Google approval, and the disappearance of a particular result are separate events.

Check what was actually removed

Open the page linked by the result. Compare the URL with your original request. A second profile, redirected page, image URL, or another publisher needs its own assessment. Record the observed page contents and date privately. If access is blocked, note that limitation rather than concluding the page is gone.

The main Google removal guide explains the first request. This page is for a result that remains after an attempt.

Use refresh only when the source meets its requirements

Google's outdated-content instructions concern a page or image that is gone or significantly changed. The tool does not delete a live page from the web. Follow its current URL and evidence prompts; do not substitute the site's homepage for the result you need refreshed.

For a live page that still contains eligible personal data, check the applicable policy route instead. If you need help drafting an explanation, the Google request helper is a separate preparation tool; submit only through Google's official route.

Read the decision before repeating a request

In Results about you, review the selected request and any reason shown. Keep the request reference, target URL, date, and reported decision in private notes. A denied request may involve eligibility, public-interest context, a mismatch, or another issue identified by Google. Correct the actual issue rather than sending unchanged duplicates.

An approval can have limited scope, including queries containing your name. Read the response and compare the relevant query and URL. Google also documents a delay between an approval and its effect. This guide does not promise a completion time.

Verify without creating another public copy

Keep three entries: the source observation, the provider or Google response, and the later search observation. Use the private evidence tracker. A screenshot for an official request may contain sensitive data; keep it private and follow the recipient's instructions.

Do not put contact details, identity numbers, or an unredacted screenshot in a public support forum. If the remaining result is on Bing or another engine, use that provider's own route through the search-removal overview. A Google decision does not establish another engine's result.

Frequently asked questions